FAQ's

The person in charge to verify, investigate and check the conditions of a specific cargo.

When you are aware of a damage/loss, give notice to whomsoever is specified to deal with the claim on your insurance certificate/policy and/or the nearest lloyd’s agent. Please act quickly as this could enhance your compensation. Download the requirements sheet and gather all relative documents available and send us your notification as soon as possible.

The time may vary dependinding the state of your claim. From the moment a claim is made, inspected, documents gathered and a written report delivered, we cautiously would say that the proceedings could take about 15 days. Upon which time the responsible party (ies) involved in the claim will resolve the matter, at this time it is out of our hands. However constant reminders are pursued.

Please see answers on questions 2 and 13 which should clarify your question.

You may proceed to our contact section on the far upper right side of the page and inform us of your claim

On the commercial invoice, it should be specified. On the other hand you may be covered on an external insurance. For further advice please contact us.

It is important to separate the sound from the damage as that which is damaged ‘might’ have a rescue value so to mitigate either your loss or those responsible.

The most important documents are the insurance ceryificate/policy, commercial invoice and packing list, bill of lading and your claims letter(s).

Each claim is different, however all those concerned should be involved. That means from those whom shipped the consignment (the supplier), those involved in its transport, the insurance and the consignee whom should he/they so consider fit, can delegate to us as a vehicle between the parties.

It is of utmost importance to check the external condition of any container. It should not have any openings where either air or water may hinder the condition of the consign- ment furthermore, should the container be refrigerated, these must have both the refrigi-ration and ventilation systems functioning in perfect conditions.

It is customary to clear all consingments through customs as duties must be paid.

On knowledge of loss/damage, immediate notice should be made so not to prolong the outcome.

Certificate/policies indicate to whom claims must be made. However they also indicate – ”or the nearest Lloyd’s agent“. Lloyd’s of London have had agents around the world for over 200 years and the agency system have the backing of Lloyd’s, where agents can consult, in case of doubt, to the head office and/or to almost 300 agents around the world as well as a similar number of sub agents, 24 hours a day through 365 days a year.

Evidence of loss/damage must be obtained so to proceed with a claim and the possibility of a contamination or an infestation must be obtained through an analysis.

As a last resource where no salvage value can be obtained, this must be discarded and destroyed. Evidence of destruction, including quantity, weight and description of product must be produced.

This depends on the terms of the insurance certificate/policy. However in our experience most expenses are recognized.

This varies on how, when or where loss/damage occurs. However an independent inspection is of utmost importance.

It is a necessary and an important measure to have control of the condition of your product at the time of export.

You obtain less claims and/or eliminate them. You have a better control of that which you export and you add value not only to your product but also your business.

The cost is low and accessible for whatever export and which can be shared with your client(s). Contact us for further information.

There are several options open depending on your export.

Nothing special is needed.

Once the process is verified, the certificate is ready in 48 hours or less.

It is proof of the condition and quality of the product been exported.