{"id":695,"date":"2015-07-10T11:55:29","date_gmt":"2015-07-10T11:55:29","guid":{"rendered":"http:\/\/lyonco.net\/en\/?page_id=695"},"modified":"2015-07-30T21:44:56","modified_gmt":"2015-07-30T21:44:56","slug":"faqs","status":"publish","type":"page","link":"https:\/\/lyonco.net\/en\/faqs\/","title":{"rendered":"FAQ’s"},"content":{"rendered":"

[et_pb_section fullwidth=”on” specialty=”off”][et_pb_fullwidth_header admin_label=”T\u00edtulo de anchura completa” title=”FAQ’s” background_layout=”light” text_orientation=”left” header_fullscreen=”off” header_scroll_down=”off” background_url=”http:\/\/lyonco.net\/wp-content\/uploads\/2015\/07\/geometic-bg-white-2.jpg” parallax=”on” parallax_method=”off” content_orientation=”center” image_orientation=”center” custom_button_one=”on” button_one_letter_spacing=”0″ button_one_use_icon=”default” button_one_icon_placement=”right” button_one_on_hover=”on” button_one_letter_spacing_hover=”0″ custom_button_two=”off” button_two_letter_spacing=”0″ button_two_use_icon=”default” button_two_icon_placement=”right” button_two_on_hover=”on” button_two_letter_spacing_hover=”0″ title_font=”Open Sans Light||||” title_font_size=”36″ title_font_color=”#001d36″ button_one_text_size=”14″ button_one_icon=”%%57%%” button_one_text_color_hover=”#ffffff” button_one_bg_color_hover=”#00b4d3″ button_one_border_color_hover=”#00b4d3″ button_one_text=”REQUEST AN APPOINTMENT” button_one_url=”http:\/\/lyonco.net\/en\/contact\/” \/][\/et_pb_section][et_pb_section fullwidth=”off” specialty=”off”][et_pb_row make_fullwidth=”off” use_custom_width=”off” width_unit=”on” use_custom_gutter=”off” padding_mobile=”off” module_class=”faqs_textos” allow_player_pause=”off” parallax=”off” parallax_method=”off” make_equal=”off”][et_pb_column type=”1_2″][et_pb_text admin_label=”INSPECCIONES” background_layout=”light” text_orientation=”left” use_border_color=”off” border_color=”#ffffff” border_style=”solid”]<\/p>\n

About Inspections:<\/h3>\n
    \n
  1. What is an inspector ?<\/a>\n
    The person in charge to verify, investigate and check the conditions of a specific cargo.<\/div>\n<\/li>\n
  2. How do we go about making a claim?<\/a>\n
  3. How long does it take to process a claim?<\/a>\n
    The time may vary dependinding the state of your claim. From the moment a claim is made, inspected, documents gathered and a written report delivered, we cautiously would say that the proceedings could take about 15 days. Upon which time the responsible party (ies) involved in the claim will resolve the matter, at this time it is out of our hands. However constant reminders are pursued.<\/div>\n<\/li>\n
  4. Who should we approach in case of a claim?<\/a>\n
    Please see answers on questions 2 and 13 which should clarify your question.<\/div>\n<\/li>\n
  5. Whom do we call or write to in case of a claim?<\/a>\n
  6. How do we know if our consignment is insurred?<\/a>\n
  7. What should we do with the damaged shipment?<\/a>\n
    It is important to separate the sound from the damage as that which is damaged ‘might’ have a rescue value so to mitigate either your loss or those responsible.<\/div>\n<\/li>\n
  8. What documents should we produce to enhance our claim?<\/a>\n
    The most important documents are the insurance ceryificate\/policy, commercial invoice and packing list, bill of lading and your claims letter(s).<\/div>\n<\/li>\n
  9. Who and to what extent is involved in the claim proceedure?<\/a>\n
    Each claim is different, however all those concerned should be involved. That means from those whom shipped the consignment (the supplier), those involved in its transport, the insurance and the consignee whom should he\/they so consider fit, can delegate to us as a vehicle between the parties.<\/div>\n<\/li>\n
  10. What is the condition in which the\u00a0container shoud be?<\/a>\n
    It is of utmost importance to check the external condition of any container. It should not have any openings where either air or water may hinder the condition of the consign- ment furthermore, should the container be refrigerated, these must have both the refrigi-ration and ventilation systems functioning in perfect conditions.<\/div>\n<\/li>\n
  11. Should our consingnment be cleared from customs?<\/a>\n
    It is customary to clear all consingments through customs as duties must be paid.<\/div>\n<\/li>\n
  12. When should we make our claim?<\/a>\n
    On knowledge of loss\/damage, immediate notice should be made so not to prolong the outcome.<\/div>\n<\/li>\n
  13. Why should we look to a Lloyd’s agent?<\/a>\n
  14. Is it a requirement to sample that which is claimed?<\/a>\n
    Evidence of loss\/damage must be obtained so to proceed with a claim and the possibility of a contamination or an infestation must be obtained through an analysis.<\/div>\n<\/li>\n
  15. What should we do with our consignment if no rescue value can be obtained?<\/a>\n
    As a last resource where no salvage value can be obtained, this must be discarded and destroyed. Evidence of destruction, including quantity, weight and description of product must be produced.<\/div>\n<\/li>\n
  16. Does the insurance recognize all expenses incurred on losses\/damages?<\/a>\n
    This depends on the terms of the insurance certificate\/policy. However in our experience most expenses are recognized.<\/div>\n<\/li>\n
  17. Who should oversee an inspection incurring a loss\/damage?<\/a>\n
    This varies on how, when or where loss\/damage occurs. However an independent inspection is of utmost importance.<\/div>\n<\/li>\n<\/ol>\n

    [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″][et_pb_text admin_label=”Sobre Certificados de Exportaci\u00f3n” background_layout=”light” text_orientation=”left” use_border_color=”off” border_color=”#ffffff” border_style=”solid”]<\/p>\n

    About Certificates:<\/h3>\n
      \n
    1. Why should we certify our export ?<\/a>\n
      It is a necessary and an important measure to have control of the condition of your product at the time of export.<\/div>\n<\/li>\n
    2. What advantage do we have upon certifying my product?<\/a>\n
      You obtain less claims and\/or eliminate them. You have a better control of that which you export and you add value not only to your product but also your business.<\/div>\n<\/li>\n
    3. How does a certificate increase my costs?<\/a>\n
    4. How should we proceed with an export?<\/a>\n
      There are several options open depending on your export.<\/div>\n<\/li>\n
    5. What is the process needed to a certify our products?<\/a>\n
      Nothing special is needed.<\/div>\n<\/li>\n
    6. How long does it take to certify a product?<\/a>\n
      Once the process is verified, the certificate is ready in 48 hours or less.<\/div>\n<\/li>\n
    7. How does a certificate benefit us at its destination?<\/a>\n
      It is proof of the condition and quality of the product been exported.<\/div>\n<\/li>\n<\/ol>\n

      [\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"

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